delivery terms and conditions
My dear friends, unfortunately, during the pandemic and due to the difficult situation in the world, there may be delays in delivery, which I cannot influence in any way, please take this into account when ordering! I cannot be held responsible for the performance of postal services or for restrictions placed on us by national governments. I’m just an artist who creates jewelry, but I don’t deliver the packages myself – the postal services do.
Order Processing Time
The time it takes me to prepare my order for shipping varies. Since we offer handmade goods, their production takes a certain time, usually up to 5 business days. Please pay attention to this when placing an order. The processing time for the goods is indicated by me, taking into account unforeseen circumstances. Since I have two small children, such circumstances may arise.
Estimated delivery time
North America: 2-3 weeks
Europe: 2-3 weeks
Australia, New Zealand and Oceania: 1-2 weeks
Asia Pacific: 1-2 weeks
Latin America and the Caribbean: 2-3 weeks
North Africa and Middle East: 2-3 weeks
Sub-Saharan Africa: 2-3 weeks
On holidays and pre-holiday days, delivery may take longer. Please take this into account when ordering. I will do my best to meet these shipping estimates, but cannot guarantee them.
If the parcel goes longer than the estimated delivery time, contact us, we will track its location and status by the tracking number of the shipment and give you information about it.
If for some reason the parcel is lost or not tracked, we will write a search request to the Thai Post, and after they give an answer, we will refund your money if it is really lost or resend your order, at your request.
If the parcel was returned to us back, for reasons related to the impossibility of delivery due to any restrictions, then you will also receive a refund.
Customs and import taxes
Buyers are responsible for any custom duties and import taxes that may apply. I am not responsible for delays due to customs.